Android Data Recovery FAQ for You to Solve the Problems

FAQ: My Android Device's connected, but cannot be detected, why?

There are 3 protocols when you connect your Android phone to computer. They are: MTP, PTP and USB Mass Storage. If your device is not detected, please try with another two modes. As to the differences of these transfer protocols, you can refer to the following:

MTP: MTP stands for "Media Transfer Protocol." When you choose this mode, your Android device will prompt to your computer as a "media device." The media transfer protocol is a standardized protocol for transferring audio files to digital music players via Windows Media Player or similar applications.

PTP: PTP is short for "Picture Transfer Protocol." When you choose this protocol, your device will prompt as a digital camera.

USB Mass Storage: USB mass storage is the standard protocol used by flash drives, external hard drives, SD cards, and other USB storage devices. Under this mode, the external drives will become completely available to the computer, just as if it were an internal drive.

FAQ: What is USB debugging mode and why should I turn on the USB debugging mode?

Android system has a developing function named USB debugging mode, with which you can transfer files between Android device and computer, install third-party APPs on Android devices, read log data and do other operations to your device. So if you need to connect your Android device to computer, you need to turn on the debugging mode to establish the connection.

FAQ: How to open USB Debugging Mode on your Android device?

For Android 2.3 or earlier

1. Find Settings on the device.

2. Click Application.

3. Click Development.

4. Check USB Debugging Mode

For Android 3.0-4.1

1. Find Settings on the device.

2. Click Developer Options.

3. Check USB Debugging Mode.

For Android 4.2 or later

1. Find Settings on the device.

2. Click About Device.

3. Find Build Number and tap it for 7 times continuously.

4. Go back to Settings and click Developer Options.

5. Check USB Debugging Mode.

When you connect your Android device to computer, sometimes you may be find the prompt of allowing USB debugging. Please check "Always allow from this computer". If the prompt box disappear, please reconnect the device.

FAQ: I have checked USB Debugging Mode, why my device still can't be read?

If you have checked USB Debugging Mode, installed the driver successfully and trusted the device, but the device still can't be read, please try the following:

1. Disconnect your device with computer

2. On your device, click Settings -> Applications -> Development, uncheck the USB debugging mode and then check it back again.

3. Connect your device with the computer again.

If the device still can't be connected successfully after operations above, please contact our support at

FAQ: How to install the device driver?

1. If there's no driver detected after you connect your device to computer, there will be a prompt reminding you to install the driver first. Click Install.

2. If the driver has been installed but it still fails to connect, please go to Device Manager and check whether the driver is disabled. Find the driver in Computer-Properties-Device Manager-Android Phone. Right click and check. If it is disabled, click Enable and the device will be connected to the computer successfully.

Grant permission for scanning device.

After you root your phone successfully, a rooting management App will be installed automatically in your phone. This App (Super User, Super SU, KingUser, etc.) is different according to different rooting software. But they all do similar functions to manage your phone's permission. Meanwhile, FoneGo, one App from our software will request the permission to your phone for scanning your deleted data on phone. At this point, if there is reminder showing the scanning process is not successful, then your phone may get a default setting to reject the request from FoneGo. So you need to grant FoneGo permission to continue the following operations. The details are as following,

1. If you find Super User on your phone, then open Super User, find FoneGo, and tab it. Then hit the icon (a trash icon) on the right top to delete all log files.

2. If you find Super SU on your phone, then open Super SU, find FoneGo, tab Access -> Grant -> Save.

3. If you find KingUser on your phone, then open Super SU, tab Allow from the drop-down menu.

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