According to some users' feedbacks, they faced the situation that iOS Data Recovery can't recognize iPhone, iPad or iPod. In fact, many reasons may cause this issue. For example, iOS Data Recovery can't detect device may caused by something wrong with USB connection. If you are facing the same case, you can check this post to solve the problem.
Solution one Change a new USB cable and try the connection again
Solution two Disconnect your iOS device and re-connect it again. Turn on the device and then click "Trust" button to trust the computer you are connecting.
Solution three Make sure that iTunes can recognize your iOS device.
Solution fourIf iTunes can recognize your device but our product can't detect your phone, you can take the next steps
1) Launch iTunes.
2) Connect your iOS device until iTunes recognize your device.
3) Close iTunes and then restart iOS Data Recovery to try again.
Solution fiveIf your device stuck, can't restart or in another abnormal state, you can use the iOS System Recovery function to fix it.
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