• For iOS Devices
  • When you are going to connect your iOS devices to computer, the following matter may needs your attention.
  • The different iOS versions need different settings. If you hold the iOS versions lower than iOS 7, you need to unlock your device before connecting. If your iOS version is higher than iOS 7, you need to unlock your device, click "Trust" on your device and then click it to your computer.
  • Kindly remind: If your device can not be detected after you have unlocked and trusted your device, you can reconnect your device and try again.
  • For Android Devices
  • Q: Why this Phone Transfer doesn't work when connecting my Android device?
  • A: If you meet this kind of question, please switch to another connection mode and reconnect your Android device. There are three connection modes for your information: MTP, PTP and USB Mass Storage. The following introduction about the three modes will make them clearer.
  • MTP: The full name of MTP is "Media Transfer Protocol". When Android users like you are going to use this protocol, you will find it appears as a "media device" on your computer. When you use Windows Media Player and other similar applications to transfer audio files to digital music players, this media transfer protocol was widely promoted as a standardized protocol.
  • PTP: The full name of PTP is "Picture Transfer Protocol". When Android users like you are going to use this protocol, it appears as a ditigal camera to the computer.
  • USB Mass Storage: As the standard protocol, USB Mass Storage is widely used by flash drives, external hard drives, SD cards and other USB storage devices. The drive is completely available to the computer like an internal drive.
  • If the device still can't be connected successfully after operations above, please contact our support at support@4videosoft.com