When you are going to connect your iOS devices to computer, the following matter may needs your attention.
The different iOS versions need different settings. If you hold the iOS versions lower than iOS 7, you need to unlock your device before connecting. If your iOS version is higher than iOS 7, you need to unlock your device, click "Trust" on your device and then click it to your computer.
Kindly remind: If your device can not be detected after you have unlocked and trusted your device, you can reconnect your device and try again.
For Android Devices
Q: Why this Phone Transfer doesn't work when connecting my Android device?
A: If you meet this kind of question, please switch to another connection mode and reconnect your Android device. There are three connection modes for your information: MTP, PTP and USB Mass Storage. The following introduction about the three modes will make them clearer.
MTP: The full name of MTP is "Media Transfer Protocol". When Android users like you are going to use this protocol, you will find it appears as a "media device" on your computer. When you use Windows Media Player and other similar applications to transfer audio files to digital music players, this media transfer protocol was widely promoted as a standardized protocol.
PTP: The full name of PTP is "Picture Transfer Protocol". When Android users like you are going to use this protocol, it appears as a ditigal camera to the computer.
USB Mass Storage: As the standard protocol, USB Mass Storage is widely used by flash drives, external hard drives, SD cards and other USB storage devices. The drive is completely available to the computer like an internal drive.
Q: How to realize the meaning of USB Debugging Mode?
A: USB Debugging Mode is a developing function which is provided by Android. With this function, Android users are able to transfer and copy the data and files between computer and Android devices, install APP on Android devices, read log data and more.
When you open the USB Debugging Mode, the wired connection can be established.
Tip: You need to turn on the USB Debugging Mode by yourself when it is necessary as it is off by default.
Q: How to open USB Debugging Mode?
A: For Android 2.3 or earlier
1. Find Settings on the device.
2. Click Application.
3. Click Development.
4. Check USB Debugging Mode
For Android 3.0-4.1
1. Find Settings on the device.
2. Click Developer Options.
3. Check USB Debugging Mode.
For Android 4.2 or later
1. Find Settings on the device.
2. Click About Device.
3. Find Build Number and tap it for 7 times continuously.
4. Go back to Settings and click Developer Options.
5. Check USB Debugging Mode.
When you connect your Android device to computer, sometimes you may be find the prompt of allowing USB debugging. Please check "Always allow from this computer". If the prompt box disappear, please reconnect the device.
The device needs to be authorized.
When you are going to connect your android devices to computer, your devices may need to be authorized. Check "Always allow from this computer" on your Android device. If you cannot get this prompt message on your Android phone, please retry and connect your phone again.
Exception Handling
If your Android device still can't be detect after checking USB debugging mode, installing the driver and trusting your device, you may need the following steps for your information.
1. Disconnect your Android device from the computer.
2. Choose Settings – applications – development on your Android device and uncheck the USB debugging mode and then check it back again.
3. Try again to connect your device to this program. It can work now.
If the device still can't be connected successfully after operations above, please contact our support at support@4videosoft.com
Q: How to install the device driver?
A: 1. If there is no driver detected when you are going to connect your Android device to this program, you will find a pop-up prompt message, install the driver according to the prompt message and click install on your computer.
2. If you meet the problem that the driver has been installed successfully but it fails to connect, you need to check whether the driver is disabled. Follow the steps to get the driver: Click Computer, right click to get "Properties", choose "device Manage" on the left corner and find Android Phone on the next webpage.
3. Right click the certain node to get whether it is disabled. If it is, click "Enable", and then you will find the device will connect your computer successfully.
